Frequently Asked Questions

How do I create an account on Video Electronics Online?

Click the "My Account / Order Status" link at the top right side of the site, enter your email address, and select "I am a new customer." Then follow the prompts to complete setting up your account. Your information is never sold to any other company and is kept completely private — see the Privacy Policy for details.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of the site to edit your account information.

How is shipping calculated, and when will my order ship?

Shipping is automatically calculated prior to submitting your payment information — add items to your cart and proceed to the Checkout page to see Shipping Method choices and their prices. Availability is listed on each individual item page, and you can track order status via the "My Account / Order Status" link. A shipment confirmation and tracking information are sent within 24–48 hours of shipment.

I forgot my password. What should I do?

Click the "My Account / Order Status" link at the top right hand side of the site. Under the login box you'll see a link that says "Forgot your password? Click here," which will send an email to you with your password.

How do I return a product, and what is your return policy?

Visit the Returns page for more information on returning an item, and see the Terms & Conditions for complete details regarding the return policy.

I received the wrong product. What should I do?

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.