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Return to Help Index Pricing and Billing Do I have to pay sales tax?   You only have to pay sales tax if you are located in the same state as our warehouse. I have a question on my charges.   Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. I need a copy of my receipt/invoice.   Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. When will my credit appear on my account?   Credits usually take 7-10 business days from the time we receive your item(s). When will my credit card be charged?   Your credit card will be charged within 24 hours prior to shipment of your item(s).

Frequently Asked Questions

Do I have to pay sales tax on my order?

You only have to pay sales tax if you are located in the same state as our warehouse. Orders shipped outside that state are not charged sales tax.

How can I review my charges or order history?

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You can compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

How do I get a copy of my receipt or invoice?

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).