Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Frequently Asked Questions
How do I check whether my order has shipped?
Use the "My Account / Order Status" link at the top right of the site to view your order status and confirm whether your items have shipped.
Can I change quantities or cancel an item after ordering?
Yes — open "My Account / Order Status," then use the "Change quantities / cancel orders" link to edit your order. Once an order has begun processing or has shipped, it is no longer editable.
How do I track my order?
Sign in through "My Account / Order Status" to track your order. If package tracking numbers are displayed, you can check with the shipper to confirm delivery.
What should I do if my order never arrived or an item is missing?
First check "My Account / Order Status" to confirm all items have shipped. If tracking shows "delivered" but you did not receive the package, contact customer service for assistance.
What if my product is missing parts?
Review your order status to confirm shipment, then contact customer service so the missing parts can be addressed.
When will my backorder arrive?
Backordered items are those our suppliers cannot yet confirm restock timing for. As soon as the supplier provides more stock, we will be able to ship the item to you.
